Transportation Coordinator

Overview

Be the Traffic Controller Behind Every Successful Delivery

Title:
Transportation Coordinator

Reports to:
Transportation Manager

POSITION SUMMARY

The Transportation Coordinator supports the Transportation Manager in the daily operations of the transportation department by coordinating inbound and outbound freight movements, maximizing fleet utilization, and ensuring exceptional service to both internal and external customers. This role is responsible for scheduling and dispatching drivers, monitoring shipment activity, maintaining transportation compliance, collaborating with supply chain partners, and proactively resolving transportation-related issues to support operational excellence.

WORK SCHEDULE

• Monday through Friday, 7:30 a.m. to 4:30 p.m.
• Occasional after-hours, weekend or emergency support may be required to meet business needs.

KEY RESPONSIBILITIES include, but are not limited to:

Transportation Planning & Dispatch

• Coordinate and schedule company OTR, Line Haul, and Local drivers to ensure on-time delivery and efficient asset utilization.
• Dispatch company drivers and equipment while optimizing routes and load assignments to maximize productivity and reduce transportation costs.
• Coordinate inbound and outbound freight activities, including customer pickups, deliveries, and carrier assignments.

Shipment Management & Customer Service

• Track, trace, and monitor shipments using transportation systems and communication tools, providing timely updates to customers and stakeholders.
• Serve as a key point of contact for transportation inquiries, ensuring prompt and professional resolution of customer concerns.
• Maintain clear communication with drivers, customers, carriers, and internal departments throughout the transportation process.
• Respond quickly to delays, service disruptions, breakdowns, or other transportation exceptions, implementing corrective actions as needed.

Cross-Functional Collaboration

• Work closely with Supply Chain, Warehousing, Customer Service, and Sales teams to ensure transportation requirements align with business needs.
• Coordinate inbound raw material and finished goods deliveries to support production schedules and customer commitments.

Compliance & Performance Management

• Monitor driver compliance with DOT regulations, Hours of Service requirements, and company safety policies.
• Analyze telematics, GPS, and dash camera systems to identify safety opportunities, near misses, service performance, and operational trends.
• Ensure transportation documentation is accurate and complete, including bills of lading, delivery confirmations, driver logs, and shipment records.
• Support regulatory compliance and adherence to all federal, state, and company transportation standards.

Continuous Improvement

• Identify opportunities to improve transportation efficiency, service levels, safety performance, and cost management.
• Participate in special projects, reporting initiatives, and process improvement efforts as assigned.
• Support departmental goals through data analysis, operational reporting, and performance tracking.

MINIMUM QUALIFICATIONS

• High School Diploma
• 2+ years of transportation, logistics, dispatch, warehousing or supply chain experience.
• Working knowledge of DOT regulations, Hours of Service requirements, and transportation best practices.
• Proficiency with Microsoft Excel, Outlook, and Word

CORE COMPETENCIES:

• • Proven ability to lead change, influence others, and improve results in complex environments
  • Excellent leadership, communication, and problem‑solving skills
  • Ability to work in a fast‑paced environment and prioritize competing operational demands
  • Maintain high level of professionalism
  • Commitment to living Perry’s “values” required

Base Pay Rate: $63,000 - $68,000 annually commensurate with skills and experience.

Perry’s Ice Cream is an EOE, M/F/D and Drug Free Company