Delivery Operations Manager

Title:

Delivery Operations Manager

Reports to:

CEO

Location:

759 Hicks Street, Brooklyn, NY 11231

Type:
Full-Time

FLSA Status:
Exempt

Status:
Non-Union

Salary: $80,000 to 85,000/year

Small Batch Delivery is looking for a hands‑on Delivery Operations Manager to oversee the day‑to‑day operations of our delivery team. This person will work closely with our drivers to ensure routes run smoothly, deliveries are completed on time and to our standards, vehicles are properly maintained, and any issues that arise are addressed quickly and effectively.

This is a hands‑on role. In addition to managing the delivery operation, you will be expected to work alongside our drivers, help troubleshoot issues in the field, coordinate vehicle maintenance, and step in as a backup driver when needed. The ideal person is dependable, organized, practical, and comfortable working independently. This role is well suited to someone who enjoys working in a small business environment, takes pride in doing things well, and values consistency, reliability, and excellent service

• Oversee the day‑to‑day delivery operation and ensure routes are running smoothly and according to schedule.
• Communicate effectively during the day with Leadership
• Coordinate daily routes, delivery schedules, and driver coverage.
• Monitor deliveries throughout the day and address issues as they arise.
• Complete daily closing procedures and ensure all required operational reports are filled out and documented.
• Conduct daily debriefs with drivers and communicate any issues or follow‑up items to the appropriate team members.

• Serve as the primary point of contact for delivery drivers.
• Manage driver schedules, attendance, PTO, and daily coverage.
• Train and onboard drivers and ensure they understand company procedures, product handling, safety expectations, and our white‑glove service standards.
• Provide ongoing feedback and coaching and address performance issues when necessary.
• Maintain a positive, professional, and accountable team culture.

• Serve as a backup driver when needed due to call‑outs, scheduling issues, or special deliveries.
• Assist with deliveries or other operational needs when necessary.
• Be comfortable working in the field and alongside the delivery team rather than working exclusively from a desk.

• Oversee the day‑to‑day condition and cleanliness of all delivery vehicles.
• Coordinate routine maintenance, repairs, inspections, and preventative maintenance with leasing and service providers.
• Address vehicle issues reported by drivers in a timely manner.
• Monitor vehicle‑related systems, including GPS and temperature‑monitoring equipment.
• Ensure vehicle registrations, licenses, insurance documentation, and other required records remain current.

• Maintain established cold‑chain and food‑safety procedures.
• Ensure drivers are properly trained in the handling and delivery of refrigerated and perishable products.
• Monitor product handling and address issues involving damage, breakage, missing items, temperature concerns, or miscounts.
• Maintain our standards for careful, professional, and white‑glove delivery service.
• Hold weekly check ins with Team and Quality Assurance to make sure goals are met.

• Maintain clear and consistent communication with drivers, customers, and management.
• Respond calmly and effectively to unexpected delivery, vehicle, staffing, or customer issues.
• Take ownership of problems and follow them through to resolution.

• Review the day's delivery schedule and confirm that there are no scheduling conflicts.
• Communicate with drivers throughout the day as needed to ensure routes are running smoothly.
• Monitor delivery completion, including scheduled delivery windows, required photos, temperature requirements, and customer‑specific instructions.
• Complete the daily closing checklist and confirm that all required tasks have been completed.
• Conduct a daily debrief with drivers and document any issues that require follow‑up.
• Communicate significant operational…