Scheduler Inflight Crew

The Inflight Crew Scheduler schedules Inflight Crew members in accordance with the Federal Aviation Regulations (FARs), Company policies and procedures, and Collective Bargaining Agreement (CBA). The highest level of customer service is essential while coordinating with other departments and communicating with Crew members. Flexibility in the work schedule is necessary as the position requires working mornings, evenings, weekends, and holidays.

• Schedule and notify Inflight Crew members in accordance with Federal Aviation Regulations (FAR), Company policies and procedures, and Collective Bargaining Agreement (CBA) using available data and reports
• Monitor Inflight Crew members’ schedules for irregularities
• Process Crew member schedule adjustments using automated computer programs
• Arrange for Crew member hotel and/or transportation if necessary
• Assist with research, data analysis, development and execution of departmental programs
• Complete other duties as assigned by Crew Services and/or System Operations Leadership

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service or office experience
• Successful completion of pre-employment math assessment(s)
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

• Bachelor’s degree in Business, Math, Computer science, Aviation, Statistics, Operations or equivalent major
• Crew Scheduling experience
• Operations experience in a Part 117 and 121 Airline environment
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on Jet Blue flights, and if time permits, all capable Crew members are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the Jet Blue culture, that is, exhibit the Jet Blue values of Safety, Caring, Integrity, Passion and Fun
• Promote Jet Blue’s #1 value of safety as a Safety Ambassador, supporting Jet Blue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including Jet Blue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Upholding Jet Blue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

• Computer and other office equipment
• Traditional Office Environment

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

• The base pay range for this position starts at $26.25 per hour. Base pay is one component of Jet Blue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crew member stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on Jet Blue, and more.

Jet Blue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City