Logistics Associate

About the Role

Joining the Logistics and Operations team, the Logistics Associate will focus on the day-to‑day flow of eCommerce orders, returns, and inventory between our warehouse and customer service team. This role is a critical bridge between systems, people, and product, making sure every order ships accurately, every return is processed efficiently, and every customer issue gets resolved quickly.

• Manage the daily order fulfillment process across Retrofê and , ensuring timely and accurate shipments through our 3PL/warehouse partners.
• Serve as the primary point of contact between the warehouse and HQ, troubleshooting fulfillment issues, shipping delays, and inventory discrepancies as they arise.
• Partner closely with the Customer Service team to resolve order‑related inquiries, expedite shipments, and handle escalations with care and urgency.
• Process and audit returns, exchanges, and refunds in Net Suite, ensuring inventory is accurately reflected and restocked.
• Manage the refurbishing of damaged product and dry‑cleaning, coordinating with 3rd party providers and working closely with the Planning team to return inventory to sellable condition.
• Track and document warehouse issues as they relate to the eCommerce platform, identifying recurring pain points and partnering with internal teams to drive resolution.
• Monitor inventory levels across channels and flag any stock discrepancies, allocation issues, or replenishment needs.
• Coordinate with carriers (UPS, Fed Ex, DHL) on claims, lost packages, and shipping rate optimization.
• Collaborate cross‑functionally with eCommerce, Wholesale, and Customer Service teams to ensure operational alignment.
• Contribute to team projects aimed at streamlining logistics and warehouse processes.

• Bachelor’s degree or equivalent experience (Preferred Fashion Merchandising).
• 2–3 years of logistics, fulfillment, or operations experience in an eCommerce environment.
• Strong working knowledge of warehouse operations, 3PL coordination, and shipping carrier processes.
• A collaborative mindset and excellent communication skills.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Sharp attention to detail and strong organizational skills.
• A proactive problem‑solver who takes ownership and follows through.
• Genuine passion for luxury retail and customer service excellence.
• Familiarity with Shopify & Net Suite is a plus.