Part Time Operations Coordinator

ROLE DESCRIPTION

The Logistics & Operations Coordinator is the operational backbone of Wesper’s fulfillment and logistics function, working directly alongside the Logistics Manager on a small, high-ownership team. This role is primarily focused on managing day-to-day 3PL communication, ensuring order accuracy across two daily push cycles, coordinating returns and RMA processing, and maintaining precise inventory records. The right person is hands‑on, detail‑oriented, and comfortable operating across multiple systems in a fast‑paced environment.

Hours & Location

• Approximately 20 hours per week with core hours of 9:30‑1:30 pm ET.
• Remote‑first role with occasional travel to our Long Island City facility.

• Attention to detail catching order discrepancies before they ship.
• 3PL fluency: experience communicating with third‑party logistics partners via email and WMS ticketing systems.
• Warehouse/inventory experience managing incoming and outgoing orders and keeping accurate records across systems.
• Hands‑on returns inspection, physically receiving, inspecting, and logging returned or damaged units one by one.
• Quality mindset.
• Deadline discipline in environments with hard daily cutoffs.

• Verify all outbound orders for accuracy, including product type, quantity, and destination.
• Identify and correct discrepancies before shipment.
• Communicate order issues promptly with sales, operations, and warehouse teams.

• Liaise with third‑party logistics (3PL) partners to manage inbound/outbound shipments and returns.
• Communicate shipment instructions and schedules clearly to ensure accuracy and timeliness.
• Track shipments, handle delivery exceptions, and ensure smooth warehouse‑to‑3PL coordination.

• Maintain accurate and up‑to‑date inventory records in the warehouse management system.
• Support regular stock counts, cycle counts, and reconciliation activities.
• Coordinate stock movement related to RMA, refabrication, and order fulfillment.
• Work closely with the Warehouse Manager to identify and resolve inventory discrepancies.

• Conduct hands‑on inspection and sorting of returned or defective units as part of the RMA workflow.
• Coordinate with production and quality teams to ensure timely completion of repair or rework tasks.
• Verify all refabricated units meet quality standards before re‑shipment.

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred—or equivalent work experience.
• 1‑2+ years of experience in logistics coordination, warehouse operations, or order management.
• Hands‑on experience working with 3PL partners, including day‑to‑day communication and WMS ticket management.
• Proficiency in Excel or Google Sheets for logging, tracking, and reconciliation tasks.
• Strong attention to detail; comfortable catching and correcting order discrepancies before they degrade quality.
• Excellent written communication skills; most 3PL coordination is conducted via email.
• Clear communicator with the ability to work cross‑functionally.
• Comfortable working independently in a fast‑paced, remote environment.
• Ability to manage multiple daily deadlines (order push cycles) and shifting priorities.
• Remote first but able to reliably commute to Long Island City, NY as needed.

The rate range for this position is $17‑$18 per hour. This range is a guideline and not a guarantee of compensation. Other factors that are considered in offer decisions include candidate experience, qualification, and internal equity of the team.

• Competitive salary
• Global team
• Friendly, nerdy coworkers
• Daily stand‑ups and open‑door policy
• Encouragement to pursue initiatives
• Flexible paid time off
• Casual dress
• Support for personal development
  
  Referral bonuses