Warehouse and Logistics Manager - North America

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

the company's Infrastructure organization builds and operates the compute that trains and serves our frontier models. Behind every cluster is a physical supply chain: servers, accelerators, networking equipment, spares, and tooling that have to be received, inspected, secured, tracked, and delivered to the right site at the right time. The Warehousing and Logistics team owns that flow, and this role runs its day-to-day operations in the US.

As Warehouse and Logistics Manager, you'll report to our Global Warehousing and Logistics Lead and own the operational management of all direct and third party logistics providers) of inbound receiving, storage, inventory control, kitting, and outbound shipments to our data center sites and partners. You'll manage the relationships and performance of our third‑party warehouses, carriers, and freight forwarders, and you'll be the person on the ground when a shipment is late, a pallet arrives damaged, or a site needs a critical spare tomorrow morning.

This is a hands‑on operational role on a small team, so you'll move between running the daily floor rhythm and building the processes, controls, and metrics that let us scale as our hardware footprint grows. You should be comfortable making decisions with incomplete information, communicating clearly with engineers and vendors alike, and holding a high bar for accuracy and chain of custody on high‑value, security‑sensitive equipment.

• Oversee the day‑to‑day warehouse operations across locations in North America, including receiving, inspection, put‑away, storage, cycle counting, kitting, and outbound fulfillment to data center sites for the the company owned warehouse and those run by the company’s partners/ third party logistics providers
• Own inventory accuracy and asset tracking for all infrastructure hardware, compute, MEP, spares, and consumables, maintaining clear chain of custody from dock to rack
• Plan and execute domestic freight and coordinate international shipments, selecting carriers, managing schedules, and resolving exceptions such as delays, damage, and shortages
• Manage third‑party logistics providers, carriers, and freight forwarders, including onboarding, service‑level tracking, performance reviews, and cost management
• Coordinate closely with data center operations, hardware engineering, procurement, and security teams to align delivery schedules with deployment timelines and site readiness
• Operate reverse logistics for returns, RMAs, and end‑of‑life equipment, including secure handling and disposition of storage devices in partnership with security and compliance
• Build and document standard operating procedures, checklists, and controls for warehouse and shipping activities, and train warehouse staff and vendors on them
• Maintain compliance with safety, hazardous materials, export control, and customs requirements for the equipment we handle
• Define and report on operational metrics such as receiving cycle time, inventory accuracy, on‑time delivery, and freight cost, and use them to drive continuous improvement
• Support capacity planning for warehouse space, staffing, and equipment as our hardware volumes and site count grow

• Experience managing warehouse or logistics operations for physical goods, including receiving, inventory control, and outbound shipping
• Hands‑on experience with a warehouse management or…