Duty Manager

Location: Newark

Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland.

Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours (5pm-10pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments-including reception, housekeeping, food and beverage, and night operations.

Responsibilities:
Guest Experience and Service Excellence

• Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
• Apply appropriate compensation in line with guidelines.
• Monitor bars, restaurants and entertainment areas for consistent service standards.

Health, Safety and Security

• Take responsibility for guest and team safety; attend first-aid incidents.
• Ensure compliance with fire, health & safety and licensing regulations
• Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
• Complete structured evening checklist to maintain standards.
• Monitor lighting, heating, ambience, clean...