Customer Service Representative

Customer Service Representative, Nefab West Packaging

Nefab Group is on a growth journey, and we are dependent on high-performance people to succeed. Our customer service organization is vital for us to deliver professional, timely, and accurate solutions to our customers. We are now looking for a Customer Service Representative to join our team in Nefab in Newark, CA.

As a Customer Service Representative, you will be responsible for providing professional, timely, and accurate support to customers by managing orders, coordinating internal communication, and ensuring customer satisfaction. You will contribute to Nefab’s commitment to quality, efficiency, and sustainable packaging solutions.

You will be part of the Customer Service organization supporting Sales, Production, Supply Chain, Logistics, and Finance functions. In the “function/organization”, you will work cross-functionally to coordinate orders, ensure on‑time delivery, communicate updates, and resolve issues while maintaining strong internal and external relationships.

This is an on‑site position is located in Newark, CA, and you will report to the Customer Service Manager.

Do you want to be part of a global organization and contribute to our growth journey?

Salary: $71,000 – $80,000 dependent upon experience

• Act as the primary customer contact for order status, deliveries, pricing, and general inquiries.
• Accurately enter, manage, and track customer orders in ERP and related systems.
• Coordinate with Sales, Production, Supply Chain, and Logistics to ensure on‑time and complete order fulfillment.
• Proactively communicate order confirmations, shipment updates, delays, or changes.
• Resolve customer issues, discrepancies, and complaints promptly and professionally.
• Prepare quotes, order acknowledgements, credits, returns, and supporting documentation.
• Maintain accurate customer records, pricing data, and contractual information.
• Support billing and account inquiries in coordination with Finance.
• Ensure compliance with company policies, quality standards, and internal procedures.
• Identify opportunities to improve customer service processes and efficiency.
• Perform additional duties as assigned to support business needs.

• High school diploma or equivalent required.
• Associate’s degree or coursework in business, supply chain, or a related field preferred.

• Minimum of 1–3 years of experience in customer service, order management, or a related role.
• Experience in manufacturing, packaging, or logistics environments preferred.
• Experience working with ERP systems and MS Office applications.

• English required (verbal and written).
• Spanish proficiency preferred.

• Strong customer focus and communication skills.
• Problem-solving and decision-making abilities.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Team-oriented with the ability to work cross-functionally.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Basic understanding of order processing, logistics, and supply chain concepts.

• Comply with all Nefab health and safety policies and procedures.
• Report unsafe conditions, incidents, or near misses immediately.
• Participate in required safety training and promote a safe working environment.

• Support Nefab’s environmental and sustainability initiatives.
• Follow environmental procedures related to waste management and resource efficiency.
• Promote environmentally responsible behavior in daily work activities.

This position may require occasional overtime to support business needs. Duties and responsibilities may change in accordance with business requirements and local regulations.

Nefab Packaging West is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or…