Community Liaison

Assisting Hands Home Care Fremont, a leader for In-Home Care services is looking for a Community Liaison to join our team. At Assisting Hands, we are a people first company and you truly are the heart of our company. Not only do we provide a supportive work environment, but we also offer competitive pay, and benefits!

We are seeking a Community Liaison who will be responsible for building and maintaining relationships with new and existing partners in the healthcare industry with the goal of attracting new clients and starting services with Assisting Hands Fremont. The Community Liaison partner will perform client intakes, assessments, and regularly visits/wellness check-in calls. This individual is expected to act as an extension of our company’s customer service department to ensure that the client's needs are met as per our company's standards.

They will perform community outreach activities to strengthen Assisting Hands’ relationships with healthcare organizations, connected networks, and social service centers. This role will report to our Director of Community Partnerships.

The Community Liaison will possess excellent communication skills, organization, and superior customer service. They will ensure our clients and their families are satisfied and have a good overall experience with our services and act as the primary point of contact for all clients.

The Community Liaison will also be proficient and assist with hiring, scheduling and be able to supervise or provide coverage as needed. They will be responsible for working in the office on days they are not visiting clients or community partners and assist the office team with day to day operations activities as needed.

• Build and execute a Marketing Plan to achieve sales goals
• Lead brand awareness efforts, and prepare/deliver presentations to groups in the community
• Manage the sales funnel, responding to all lead inquiries and onboarding new clients/families
• Generating regular streams of new business by building relationships with facilities/communities and representing the organization at networking events under the direction of our Director of Community Partnerships.
• Conducting client intakes, assessments, and regularly scheduled visits/wellness check-in calls.
• Developing and maintaining the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
• Communicate & work collaboratively with referral partners, families, and colleagues.
• Providing after-hours support for our clients, referral partners and prospective clients – this support may include email, telephone, scheduling and/or home visits.

• Your passion for elder care and helping clients in need of home care
• You possess a growth mindset and deploy out of the box thinking
• Prior client management, sales and or marketing experience
• Thrive in an independent, self-motivated environment
• Great at building and maintaining relationships
• A calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
• Excellent written and oral communication skills
• Superb follow up skills
• Be team oriented and comfortable collaborating with other staff
• Professionalism and the ability to grow our business
• Responsible and accountable

This position is based out of our offices in Newark, CA, covering the Tri-Valley and Alameda County. It is not a remote position. Presence in the office is required when not visiting community partners or clients.