Technical Support Scientist, Probe Design

Job Title

Probe Design, Support Scientist

Pay Range: $89,300.00 - $

• Provide application assistance, product training and system troubleshooting for Advanced Cell Diagnostics scientific product lines via phone and email
• Provide Probe Support for RNAscope® family of products (DNAscope/Base Scope/miRNAscope)
• Use of Linux command-line tools for sequence alignments (BLAST/BLAT), probe selection, specificity
• Collaborate with technical support & internal teams related to probe troubleshooting
• Act as primary contact for customers regarding technical issues, as well as providing scientific consultation for research use only
• Ensure customer service excellence and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner
• Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM database
• Act as liaison role with Sales, Marketing and R&D groups to provide feedback on product performance.
• Contribute to the ongoing development of the Probe Design team's knowledgebase
• Participate in training of new hires regarding ACD's product lines

• Education:
  
  PhD or MS with 3+ years of research experience in molecular biology, bioinformatics or a closely related field
• Skills:
  
  In-depth knowledge of genes and sequences;
  Ability to translate publicly available knowledge from databases or raw data from private databases;
  Expertise in commonly used biological databases and bioinformatics software tools;
  Ability to work within multidisciplinary team of computational biologists, molecular biologists, imaging software scientists, biochemists and others;
  Post‑graduate experience with experimental design, cell and molecular techniques;
  Must be very adept at diagnosing, troubleshooting and solving complex technical problems with a variety of biological assays
• Experience:
  
  5yr+ of experience with Linux, Python, Perl or other programming languages; 5yr+ of experience with next‑generation sequencing platforms or sequencing tools (genomic/epigenomic/transcriptomic);
  Extensive experience with assay development, particularly tissue and cell‑based assays;
  Highly self‑directed, conscientious, articulate, and possesses excellent presentation and teaching skills;
  Committed to total customer satisfaction with outstanding interpersonal skills and professionalism; A team player;
  Leadership skills

• Ability to travel ~10% of time
• Work is performed in office settings. Regular use of computers.
• Work may occasionally require extended hours to meet project deadlines.

Prolonged periods of sitting or standing at a computer.

Bio-Techne is an E‑Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio‑Techne will be considered Bio‑Techne property.