IT Logistics Asset Technician

A perk you’ll enjoy from day one:
Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site parking.

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and employees. We are a truly international IT provider, delivering services with global simplicity and trusted transparency.

• Lead standard creation and ensure adherence across global asset technician teams
• Act as a point of escalation for process, technical, and operational queries
• Provide hardware support for a wide range of devices, including Apple and Windows products
• Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
• Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
• Troubleshoot internal systems and resolve day-to-day operational challenges
• Manage repair timelines, partner deadlines, and ensure high-quality completion standards
• Compile repair data and provide performance reporting to management
• Maintain accurate asset tracking and update customer portals with real-time status
• Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
• Receive, inspect, and process inbound shipments; stock inventory appropriately
• Assist with loading and unloading shipments and warehouse material handling
• Conduct cycle counts and support ongoing inventory audits
• Partner with regional and global inventory teams for alignment and process consistency
• Support new hire equipment deployment and regional logistics coordination
• Oversee e-waste processing, donation logistics, and proper disposal practices
• Travel to customer sites within the region for urgent technical or logistical requests
• Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
• Take on additional tasks or special projects as assigned by site leadership

• Previous experience leading or mentoring a team in a fast-paced or high-demand environment
• Experience in logistics, warehousing, IT support, or hardware repair (preferred)
• Strong technical aptitude with a willingness to learn device repair and troubleshooting
• Familiarity with Apple and Windows operating systems
• Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
• Excellent time management skills with the ability to prioritize and make quick decisions
• Strong written and verbal communication skills
• High attention to detail and commitment to data accuracy
• A proactive, customer-focused mindset with strong problem-solving abilities
• Ability to work independently while contributing effectively to a team
• Flexible and adaptable approach to changing priorities and customer needs
• Comfortable being hands-on with inventory, equipment handling, and warehouse operations
• Ability to lift and move equipment in a warehouse environment

• Experience with inventory management or asset tracking systems
• Background in IT hardware repair or technical environments
• Knowledge of global logistics or multi-region operations
• Experience working with ticketing or queue management systems

• Health, Vision, and Dental Insurance (starting the 1st of the month after your start date)
• Occasional overtime and bonus opportunities for hourly employees
• 10 days of Paid Time Off (PTO) annually
• 12 paid holidays
• 6 sick days (available immediately)
• 401(k) retirement plan (available after 90 days)
• Complimentary onsite parking
• Access to electric vehicle (EV) charging stations
• Complimentary breakfast and/or lunch options
• Onsite snacks and beverages
• Employee discounts through partner programs
• Career progression and certification support
• Flexible scheduling options
• Career pathway to IT technician roles

The EOS pay range for this position is a general guideline and not a guarantee of compensation. Factors considered include responsibilities, experience, education, skills, internal equity, and market data.

EOS IT Solutions is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome applicants regardless of gender, gender identity, age, religion, race, national origin, political beliefs, sexual orientation, disability, marital status, or any other non-merit factor.

Pay Range: $24 — $24.50 USD