General Manager

Responsibilities

Mission Linen Supply is hiring a Branch General Manager (BGM) to take overall responsibility for the successful operation of a service center branch — leading field mentorship and leadership for a team of Route Sales & Service Representatives (RSSRs) and Area Managers, developing one-way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, and driving the depot and district to hit operational goals.

This is a senior, hands-on leadership role for experienced route sales management professionals. Familiarity with textile rental products and services is a plus, but relevant experience in a similar route-based rental or service industry is also welcomed — uniform or textile rental, pest control, water/coffee service, security monitoring, or any other recurring-route service business. If you've led route sales and service teams before, we'll train you on Mission's specific products.

Why Mission Linen Supply

If you're looking for a stable industry with real, ongoing leadership opportunities at the top of a branch — this role is built for that. Mission Linen Supply is a family-owned, privately held company and a leading provider of linen, uniform, and facility service products across five western states. Founded in 1930 and headquartered in Santa Barbara, CA, Mission has grown from a one-man operation into an industry leader, while remaining stable, essential, and steadily growing
. Industrial laundry and linen services are a recession-resistant, essential industry — hospitals, hotels, and restaurants need clean linens and uniforms regardless of the economy. That means real, ongoing opportunities for career advancement, not a static org chart.

Total Compensation Opportunities

Base salary: $120,000+, based on education, experience, other qualifications, and location of assignment. On top of base pay, Branch General Managers have multiple, ongoing ways to grow their total compensation throughout the year:

• Company-Wide Sales Contests: tied to key business initiatives like new business development, seasonal promotions, and direct sales campaigns — recurring payout opportunities based on branch and individual performance
• Product-Specific Performance Bonuses: additional bonuses tied to plant-level performance in targeted categories such as Retail Services and First Aid
• Vendor-Sponsored
  
  Incentives:
  
  select contests throughout the year include vendor-funded bonus opportunities, adding further earning potential on top of company-funded incentives
• Top-Performer Recognition Incentive: an additional annual incentive for BGMs who rank among the company's top performers
• Annual Performance Incentive: tied to overall company and plant performance
• Car Allowance: provided as part of the role

Together, these programs mean a BGM's total earnings are shaped not just by base salary, but by consistent, performance-driven opportunities available all year long.

Benefits

• Medical, dental, and vision insurance
• Retirement savings program
• Paid time off (sick, holiday, vacation)
• And more

The Opportunity

As Branch General Manager, you'll take full ownership of a branch location —
directly supervising Area Managers, route sales and service teams, and support staff
, and serving as the primary local company contact for customers, the community, vendors, and relevant government entities. This is one of Mission's senior branch leadership roles, with direct accountability for the branch's performance, profitability, and customer relationships.

Duties & Responsibilities

• Overall responsibility for staffing, training, and performance management of branch service staff
• Directly supervises the branch's service team, including Area Managers, route sales and service drivers, and support staff
• Man…