Sales and Service Associate

FULL‑TIME Part‑time LOCATION

2086 Newpark Mall Road Suite 1001 Newark CA 94560

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well‑being through coaching, connection, and community.

Join us and be part of a team that's changing lives every day!

This role focuses on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests to appropriate resources.
• Help maintain the gym’s cleanliness, organization, and safety for all members and guests.
• Deliver an outstanding sales and service experience to all guests and members, ensuring a welcoming, informative, and inclusive environment that inspires them to pursue their fitness goals.
• Provide a welcoming, friendly check‑in and prompt attention to new members, creating a meaningful sense of belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purposes and lead generation.

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with individual contributions.

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. Benefits include paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, and discounts on products and personal training. Employees also have access to various Employee Resource Groups for community events both in‑person and virtually.

DISCLAIMER:
This job description is intended to describe the general job functions and requirements for this position. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company‑paid benefits automatically provided at no cost, such as group life and accident insurance. Eligibility requirements for each plan depend on your position, hire or service date, and average hours worked. Eligible team members may accrue vacation hours. All 24 Hour Team members and their eligible dependents receive a complimentary membership.

All Employees:
Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan. Average of 30 hours or more per week:
Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary based on location, work experience, and/or education. Pay Range: $17.46 – $17.46.

Service