Senior​/Systems Reliability Engineer

About Us

Queue is the world's first fully autonomous robotic pharmacy, turning sealed wholesale bottles into verified prescription vials with zero human involvement. The company was founded to eliminate long retail lines, address pharmacist overwork, and deliver prescriptions in 60seconds or less, anytime, anywhere.

This foundational hire owns the infrastructure that runs the pharmacy robot fleet. As an engineer you’ll write code to deploy reliably, scale securely, observe in production, and solve real infrastructure problems—not just configure tools.

• Infrastructure as code – Terraform modules, multi‑environment strategy (dev, staging, production), production hardening
• CI/CD – Build, test, scan, and deploy pipelines for Rust and Type Script services
• Deployment automation – Reliable deploys in minutes, Docker builds, blue/green or rolling deployments
• Observability – Dashboards, alerting, structured logging, health endpoints, SLO monitoring
• Security – Dependency auditing, vulnerability scanning, secret detection, image scanning, certificate management (X.509, mTLS)
• Device updates – OTA software update pipeline with staged rollout across pharmacy locations
• Cost management – Right‑sizing, budget alerts, utilization targets

• Day
  30 – Understand existing infrastructure. Deploys are reliable. Security scanning enabled in CI. First monitoring dashboard operational.
• Day
  60 – Security hardening complete. CI/CD extended with full scanning. Alerting configured with escalation paths. Cost assessment delivered.
• Day
  90 – Production environment ready for pilot. Pen‑test prep done. OTA pipeline prototyped. Every service has a health dashboard, alerts, and a runbook.

• 3+ years Terraform / IaC – production modules, state management, multi‑environment promotion
• AWS deep – VPC, ECS, RDS, IAM, KMS, SQS, Cloud Watch; understand the security model
• CI/CD – Git Hub Actions or equivalent; pipeline‑as‑code, caching, deployment gates
• Docker – Multi‑stage builds, image optimization, production deployment
• Linux – System administration, troubleshooting, performance analysis

• Rust toolchain (cargo, clippy, cross‑compilation)
• IoT fleet management or device provisioning at scale
• AWS cost optimization
• Healthcare or regulated industry experience

• Recruiter screen – 30min
• Technical interview – 90min (debug exercise, infrastructure setup, operational thinking)
• Design interview – 60min (deployment to a fleet, staged rollout, failure scenarios)
• Leadership interview – 60min (culture, vision, fit)

• Early‑stage equity in automated pharmacy dispensing at scale
• Direct impact – your code dispenses medication to real patients
• Small team, zero bureaucracy, high trust
• Hard problems: distributed systems, safety‑critical software, regulatory compliance, real‑time hardware integration
• Competitive salary
• Meaningful early‑stage equity
• Health, 401(k), unlimited PTO

• Impact & growth – direct patient impact, market leadership, technical innovation, career acceleration
• Mission‑driven team united around transforming healthcare through technology

• Servant Leadership – Make those around you better
• Do the hard things – Healthcare, hardware, and company building are all hard. We do them anyway
• Own your work – Be accountable, take pride in your output
• Default is now – There's no better time than today
• Default to action – What can we prove, learn, or simplify right now?

For questions, please contact careers