Administrative Assistant II, Center Global Programs and Services

Context Of The Job

Under the general direction of the Director for Immigration Services and working in tandem with other members of the Center for Global Programs and Services (CGPS), the Administrative Assistant is responsible for processing immigration documents for international students and scholars at the University of Delaware. CGPS is the University’s global unit and home to the operations of Study Abroad, International Student and Scholar Services, World Scholars Program, and Global Outreach and Partnerships.

CGPS provides immigration advising and support services to over 4,000 international students, scholars, employees and their family members at the University of Delaware annually and manages the University’s study abroad and global outreach programs including more than 100 international programs for study abroad and the World Scholars Program. CGPS is a fast‑paced, team‑oriented service office. More information about the office is available online at http://(Use the "Apply for this Job" box below)..

• Support CGPS in maintaining immigration document processing standards, requirements, procedures, and policies.
• Provide relevant guidance and information to students and University departments as needed.
• Ensure efficient and timely transmission of information and immigration documents to international students. Coordinate with university offices that support the international student admissions process, including the Office of Undergraduate Admissions, the Graduate College, and the English Language Institute.
• Verify documentation to determine eligibility for student immigration documents. Prepare and issue immigration documents (I-20/DS-2019) for students and dependents.
• Update international student data in the university’s student information systems and U.S. government reporting system.
• Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO) for non-immigrant students and scholars on F-1 and J-1 visas.
• Provide accurate, timely and customer-focused communication to international students in F and J status, departmental staff, faculty and administrators.
• Perform other miscellaneous job-related duties as assigned.

• High School diploma or GED and two to three years of administrative experience.
• U.S. Citizenship or Lawful Permanent Residency is required, as mandated by SEVP federal regulations.
• Excellent attention to detail and organizational skills; ability to use advanced techniques in word processing, spreadsheet, and database software.
• Strong written and oral communication skills; ability to interact well with people of all ages and diverse backgrounds.
• Ability to work well in a team and customer service-oriented environment.
• Ability to respond well to changing priorities and urgent situations, function under pressure.
• Ability to exercise discretion, confidentiality and judgment. Professionalism and punctuality, with the ability to work independently and manage time productively.
• Experience with processing I-20s and DS-2019s for international students preferred.
• Experience with People Soft, Terra Dotta and SLATE preferred.