Administrative Support Specialist

Job Summary

The Administrative Support Specialist supports PATHS’ mission by providing administrative and operational support from our Newark, Delaware office. The role coordinates office activities, maintains records, supports internal departments, manages communications, and assists with day‑to‑day business operations. The position is an important resource for ensuring smooth office operations through administrative support, document management, scheduling assistance, communication coordination, and general office support functions.

• Provide administrative support to PATHS team members and departments operating from the Newark, DE office.
• Answer and direct incoming telephone calls, emails, and inquiries to the appropriate team members.
• Manage incoming and outgoing mail, packages, and office correspondence.
• Maintain electronic and physical filing systems while ensuring document accuracy and confidentiality.
• Assist with scheduling meetings, appointments, conference rooms, and office events.
• Prepare, update, and distribute reports, spreadsheets, correspondence, and other administrative documents.
• Monitor and maintain office supply inventory and coordinate ordering as needed.
• Enter, update, and maintain information in company databases and internal systems.
• Support onboarding, administrative projects, and department initiatives as assigned.
• Maintain a professional and welcoming office environment for employees, visitors, and vendors.
• Complete all required initial PATHS training (HIPAA, compliance, security, and role‑specific workflows) within onboarding timelines.
• Participate in required ongoing training and demonstrate the ability to retain and apply new knowledge.
• Perform other related duties as assigned.

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to interact professionally with employees, clients, vendors, and visitors.
• Ability to maintain confidentiality of sensitive and protected information.
• Strong organizational, multitasking, and time‑management skills.
• High level of attention to detail and accuracy.
• Ability to prioritize competing tasks and meet deadlines in a fast‑paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to work independently and collaboratively as part of a team.
• Strong problem‑solving and administrative support skills.

• High school diploma or GED required.
• Associate degree in Business Administration or related field preferred.
• One to two (1–2) years of administrative, clerical, office support, or customer service experience preferred.

• Prolonged periods sitting at a desk and working on a computer.
• Frequent use of telephone, copier, printer, scanner, and other standard office equipment.
• Occasional standing, walking, and movement within an office environment.
• Occasional lifting of up to 15 pounds.
• Must have reliable transportation and a valid driver's license for occasional travel between PATHS office locations, if required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: $17.00–$19.00 per hour (actual range provided in postings as required by applicable state pay transparency laws).

Benefits include:

• Paid Time Off (PTO).
• Paid Holidays.
• Medical, Dental, and Life Insurance.
• Short‑Term Disability (STD).
• Long‑Term Disability (LTD).
• 401(k) Plan with company match.

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.