Implementation Analyst

Overview

The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst translates the client business concept into valid requirements, gathers project requirements, conducts research, and recommends a combination of product/system solutions to meet the client’s needs.

• Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepare project documentation; organize and conduct internal and external project meetings; manage project delivery through lifecycle stages from initiation to closure and tightly manage scope through the change control process. This includes issue identification and contingency planning.
• Manage the overall external client implementation process, including planning, release scope decisions, issue resolution, scheduling testing, cross-team review and approval sessions, and leading technical walkthroughs with the client.
• Identify, research, analyze, and write business requirements to ensure client needs are met. Work closely with clients and internal departments to understand, document, and facilitate solutions for business problems. Review, analyze, add, and track requirements for the change order or new job setup. Ensure client specification documents are kept up to date and accurate with implementation changes.
• Provide consultation to clients on business problems to help identify solutions, and prepare and deliver effective presentations.
• Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOWs are completed and signed for all billable projects and that all projects are billed upon completion.

• Education and Experience:
  
  Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.
• Experience in related IT systems and business operations. Knowledge in technical writing and/or business documentation.
• Knowledge of transaction processing systems and formats.

• Experience:
  
  +5 years of experience in related IT systems and business operations.
• Knowledge of industry trends and remittance products and services, business processes and applications.

Must be 18 years of age or older

• We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS:
  Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” for Moms, Dads, LGBTQ, and Veterans. Deluxe knows that great people make a great organization.
• A culture that keeps people. 42% of our team has been here over 10 years, driven by people, benefits, family/home time, diversity, and team culture.

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support physical, financial, and emotional health. Benefits may vary based on role, location, or hours worked. Examples include:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance health, protect financial security, and provide peace of mind to employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to