Client Relationship Manager

What You'll Contribute

The Manager, Relationship Management will be responsible for maintaining strong relationships with our clients, coordinating internal resources, and implementing effective strategies to optimize client retention and revenue generation.

• Regularly assess client satisfaction levels, identify areas for improvement, and implement appropriate measures to maintain and improve client loyalty.
• Collaborate with internal teams, including sales, operations, and customer support, to ensure seamless delivery of products/services and resolution of client issues.
• Utilize data and analytics to assess client performance, track key metrics, and identify trends.
• Develop and maintain clear lines of communication with clients, providing regular updates, progress reports, and proactive recommendations.
• Identify process inefficiencies and recommend improvements to enhance the overall relationship management function.

Note:

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

Minimum requirements

• Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with clients and internal stakeholders.
• Strong problem‑solving and negotiation abilities.
• Results‑oriented mindset with a focus on driving client satisfaction and business growth.
• Ability to work effectively in a fast‑paced, dynamic environment and manage multiple client accounts simultaneously.
• Proficiency in using CRM software and other relevant tools for relationship management.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Team management experience with demonstrated leadership skills.

Preferred

• Bachelor's degree in business administration, marketing, or a related field.
• 5 years of experience in relationship management or account management.

• Competitive base salaries
• Bonus incentives
• Generous PTO, floating holidays and 12 federal holidays observed
• Support for financial well‑being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short‑term/long‑term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.

To request an accommodation please call  and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.