Head of Small Business Deposit Products

Responsible for developing and sponsoring short‑and long‑term product management plans, cross‑functional strategies, leading product management teams, oversight of market research and competitor analysis, product pricing, and identifying innovative opportunities to modernize product offerings and deliver a unified customer experience. Lead strategy, P&L performance, and end‑to‑end product management for Bank of America's Small Business deposit, debit & payments portfolio. Own critical business relationships to drive growth in primary banking relationships, balances, engagement, and long‑term customer value.

• Own the end‑to‑end strategy, financial performance, and execution of the small business deposit portfolio (deposits, payments, and services), including product features, value proposition, and lifecycle management.
• Drive sustainable growth in primary deposit relationships, balances, revenue, and profitability, while balancing client value and risk considerations.
• Lead deposit acquisition strategy across digital, financial centers, and partner channels, optimizing volume, mix, and quality of new accounts.

• Define compelling, differentiated deposit value propositions across client segments.
• Lead simplification and modernization of products, reducing complexity while improving transparency, engagement, and satisfaction.
• Partner closely with Digital, Marketing, Technology and Experience Design to deliver seamless, intuitive, omnichannel experiences.
• Partner with Marketing to design value propositions, offers, and campaigns tailored to priority segments.
• Drive best‑in‑class digital account opening and onboarding, improving conversion, funding rates, and early engagement.

• Lead and develop a team of product leaders and managers.
• Serve as a senior partner to Technology, Operations, Risk, Compliance, Legal, Finance, Marketing, Analytics, and Front Line organizations.
• Ensure products are designed and managed in full compliance with regulatory, risk, and control standards.

• Establish clear KPIs across sales, engagement, balances, revenue, and customer outcomes.
• Leverage advanced analytics and test‑and‑learn approaches to optimize features, and offers.
• Use insights to continuously improve product performance and customer lifetime value.

• Maintain deep awareness of market trends, fintech innovation, competitive offerings, and regulatory developments impacting business deposits and payments.
• Represent Small Business Deposits and Payments in senior leadership forums and contribute to broader business banking strategy.

• Owns a set of products and corresponding financials that may be more complex, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins.
• Develops long and short‑term product strategy, driving products to provide comprehensive solutions across the bank.
• Manages a team responsible for identification of plans for product development, supporting the creation of sales training programs, and marketing materials to educate clients and internal teams on product capabilities.
• Delivers management experience and subject matters expertise.
• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates.
• Instills a culture of continuous improvement and effective risk management.

• Opportunity & Inclusion Champion:
  Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data:
  Challenges end‑to‑end process efficiency and effectiveness, champion data driven decision‑making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator:
  Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager:
  Inspects and challenges risk controls, governance and culture to ensure the timely…