Management Analyst II

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession.

As a Management Analyst II, you will be responsible for collecting and analyzing statistical data for studies of the management and operational programs as well as policies and procedures for the Division of Services for Aging and Adults with Physical Disabilities. Duties include creating and maintaining Excel spreadsheets, determining cost efficiencies, corrective actions, and ensuring compliance with goals and objectives. You will also identify and develop solutions to problems and make recommendations to management with supporting data and documentation.

• Interview agency staff, observe work processes and gather data relating to operational and managerial practices and procedures for evaluating services provided and determining compliance with goals and objectives.
• Conduct statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; define and make recommendations for correcting problems.
• Analyze data gathered and develop solutions or alternative methods of proceeding.
• Analyze and evaluate the effectiveness of operations in meeting established goals and objectives.
• Provide technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Study pertinent background material such as legislation, administrative orders and regulations.
• Recommend and assist in implementing new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Document findings of studies and prepare recommendations for implementing new systems, procedures, or organizational changes.
• Supervise administrative support and/or paraprofessional staff; supervision exercised over at least two merit full‑time positions per the Merit Rules. Elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, and recommending hire/fire and discipline.

• Six months of experience conducting studies that include evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, and compliance with laws, rules, regulations, policies and procedures.
• Six months of experience with descriptive statistics such as mean, median, mode or standard deviation.
• Six months of experience interpreting laws, rules, regulations, standards, policies and procedures.
• Six months of experience in narrative report writing.
• Knowledge of study design, including determining goals and objectives, information needed, data sources, sampling and collection methods.
• Knowledge of making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Knowledge of inferential statistics such as correlation, t‑tests, f‑tests or analysis of variance.

Applicants must be legally authorized to work in the United States. Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Delaware does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County.

To learn more about the comprehensive benefit package, visit the Delaware Department of Human Resources Benefits website.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232‑5470 or by visiting  If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739‑5458 or email jobs. The State of Delaware is an Equal Opportunity Employer and values a diverse workforce.

We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.