Restoration Estimator Project Coordinator

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Profit sharing

Training & development

Do you have restoration estimating experience and understand what it takes to properly scope, document, and manage water, fire, mold, and storm damage projects?

SERVPRO of Bear/New Castle is seeking a motivated, organized, and detail-oriented Restoration Estimator / Project Coordinator to help drive projects from initial inspection through final closeout.

This is not simply an office estimating position. We are looking for someone who can inspect losses, build accurate scopes, communicate effectively with customers, support production teams, manage documentation and correspondence, and help ensure every project is completed professionally and efficiently.

If you enjoy solving problems, working with people, and taking ownership of projects, we'd like to talk with you.

Inspect residential and commercial property damage losses

Perform detailed site inspections and assessments

Create estimates using Xactimate and other estimating and industry software as required

Develop accurate scopes of work

Identify opportunities for supplements and additional services

Work with insurance carriers, adjusters, TPAs, and customers

Review and revise estimates as project conditions change

Assist with project inspections, documentation, and site visits as needed

Obtain customer authorizations and approvals

Ensure all required paperwork is completed correctly

Coordinate project startup with production teams

Communicate job expectations, scope, and timelines to crews

Monitor project progress and address customer concerns

Assist with scheduling and job flow management

Ensure projects move efficiently from intake through completion

Communicate with customers, adjusters, insurance representatives, subcontractors, vendors, and internal team members regarding project startup, progress, completion, scheduling, and next steps

Maintain accurate job files and documentation

Review photographs, drying documentation, notes, and supporting records

Handle project-related correspondence with customers, adjusters, TPAs, vendors, subcontractors, and internal team members

Follow up on outstanding approvals, documentation, and project requirements

Ensure files are complete, accurate, and audit-ready

Assist with billing, invoicing, collections support, and payment documentation as necessary

Assist with additional project inspections, documentation, site visits, and administrative support as needed

Conduct final walkthroughs with customers

Obtain completion certificates and customer sign-offs

Help resolve punch list items and customer concerns

Request Google Reviews and customer feedback

Capture customer testimonials when appropriate

Gather before-and-after photos and videos

Assist with project closeout and final billing documentation

Help ensure every customer receives an exceptional experience from beginning to end

Identify opportunities to strengthen customer relationships

Promote SERVPRO services professionally and ethically

Help generate positive online reviews and local brand awareness

Represent the company professionally in homes and businesses

The restoration industry is not a typical 8:00 AM – 5:00 PM business. Property damage emergencies occur during evenings, weekends, holidays, and overnight hours.

As part of this position, you will participate in an on-call rotation and be expected to assist with emergency response activities as needed.

Responsibilities may include:

Answering incoming emergency service calls after hours

Speaking with customers experiencing water, fire, mold, or storm damage emergencies

Gathering critical loss information and setting expectations

Coordinating emergency response crews

Dispatching technicians and resources as needed

Responding to job sites when necessary to inspect losses, scope work, or assist with project startup

Communicating with customers, technicians, management, and insurance representatives during…