Senior Product Associate

Overview

As a Senior Product Associate in Claims, Disputes, Fraud Operations, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing processes with AI augmentation. You are expected to support the design and architecture of the solutions while focusing on various stages of the Software Development Lifecycle (SDLC).

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Collaborate with internal stakeholders, including business leaders, data scientists, engineers, and designers, to gather requirements, define product features, and ensure successful product delivery
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Write the requirements, epics, and user stories to support product development

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• 2+ years of engineering or equivalent technical exposure in Python and Cloud software such as AWS
• Experience in product life cycle activities including discovery and requirements definition with demonstrable expertise of managing projects through AI Copilots, JIRA, Excel, Confluence
• Strong collaboration skills, with the ability to positively influence technology teams and stakeholders
• Familiarity with Prompt Engineering for agents/assistants, Supervised Fine-Tuning (SFT), Reinforcement Learning with Human Feedback (RLHF), RAG, and HITL in Agentic Ecosystems
• Knowledge of AI/LLM and data product lifecycle, including discovery, data processing, model development, model deployment, and model monitoring through Evals
• Developing knowledge of data analytics and data literacy using SQL

• Previous experience in scaling operations with digital products preferred
• Experience in Financial Services or other highly regulated industries

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.