Data & Outcome Specialist

Data & Outcome Specialist

For over 90 years, Boys & Girls Clubs of Delaware has impacted thousands of lives across Delaware. We are the largest licensed provider of childcare in Delaware and the only statewide Boys & Girls Club in the nation. Each and everyday girls and boys are left to find their own recreation and companionship. An increasing number of kids are at home with no adult care or supervision.

Young people need to know they have a place in their community where they can go. Clubs provide a safe haven for youth, allow them to meet with friends and be a part of positive peer groups. Club programs teach life skills, conflict resolution and focus on the development of character. Clubs also provide members with positive role models and a nurturing environment that help improve decision-making skills.

The Data & Outcome Specialist leads BGCDE's efforts to build, manage, and use the information infrastructure that drives program improvement and demonstrates organizational impact. This role is the engine behind the organization's ability to answer the questions that matter most:
Are we reaching the right kids? Are our programs working? Are we meeting our commitments to funders? What does the data tell us about the communities we serve and where we need to grow? This is a senior role designed for someone who thinks in systems, communicates in clarity, and is energized by the challenge of turning complex data into something staff, funders, and the public can actually use.

The Program Outcome Specialist is a key organizational partner — to the Director of Program Quality on continuous improvement, to the Resource Development team on grant compliance and funder relationships, to marketing and communications on external storytelling, and to leadership on strategic planning and community intelligence. This position owns the measurement and outcomes architecture that makes quality improvement, grant accountability, and organizational learning possible at scale across 40+ Club sites.

• Outcomes Infrastructure and Data Management
• Design, implement, and continuously improve BGCDE's program outcomes data systems, ensuring that data flows are reliable, efficient, and aligned with both program quality and grant compliance needs.
• Own the organization's outcomes data architecture — the platforms, tools, protocols, and governance structures that support data collection, storage, and reporting across 40+ Club sites.
• Develop and maintain program dashboards and data visualization tools that give staff, leadership, funders, and board members a clear, accessible view of performance, membership, and outcomes.
• Serve as a functional power user and organizational liaison for program data systems including My Club Hub  (Salesforce-based) and BGCA national platforms, partnering with the database administrator on system configuration, data integrity, and reporting infrastructure while ensuring program staff are trained and supported in their use.
• Develop and enforce data governance standards — including collection protocols, naming conventions, data entry expectations, and quality audits — that ensure the organization can trust its own numbers.
• Identify and address gaps, inconsistencies, or inefficiencies in data collection and reporting processes, building solutions that are practical and sustainable for Club-level staff.
• Grant Outcomes Tracking and Funder Relationships
• Serve as the organization's primary manager of grant-funded program outcome tracking, owning the full cycle from funder requirements to data collection design to reporting deliverables across all active grants.
• Develop and maintain outcome measurement frameworks and data collection tools for each major funding stream, ensuring that what BGCDE promises funders can actually be measured, tracked, and reported accurately.
• Lead preparation of program outcome sections for grant reports — including state and federal streams such as DSCYF/OST, federal formula and competitive grants, and private foundation funding — ensuring reports are accurate, compelling, and submitted on time.
• Partner closely with the Resource Development team throughout the grant…