Tech Writer

Job description

This role will focus on the complete rebuild/redesign of all GRBC documentation from scratch-including Procedures, User Guides, Training docs, and more-while also migrating all customer-facing content from SharePoint into Confluence. The Technical Writer will create clear, concise procedural docs, job aids, and training materials, and will build a fully structured Confluence documentation library that includes intuitive page hierarchies, templates, navigation, labeling, and content organization best practices.

This includes working within existing Confluence spaces, standardizing page layouts, improving searchability, and ensuring documentation is easy for teams to consume and maintain. The position requires close collaboration with subject matter experts to gather, clarify, and validate technical information, ensuring that all content is accurate, consistent, and aligned with updated documentation standards.

Expected Deliverables

• Fully rewritten procedure and user documentation.
• New Confluence pages and organized documentation library.
• Mixed-media training and onboarding materials (quick starts, how-tos, reference sheets).

• 5+ years technical writing experience.
• Strong ability to simplify and structure complex processes.
• Expert in Microsoft Word and Confluence.
• Familiarity with SharePoint pages, lists, and document libraries.
• Experience with documentation redesign, cleanup, or migration is highly preferred.
• Excellent interviewing, organization, and content-structuring skills.
• Ability to work independently and deliver high-quality content quickly.

• Familiarity with technical Business Continuity & Operational Resiliency concepts.
• Understanding of relationship between, and flow from Policy, Standards, Process, & Procedures.

Equal Opportunity Employer statements:
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. For more information, please visit