Call Center Specialist

Description

We are seeking a detailed oriented, customer-focused Call Center Specialist to join our team on-site in Newark, Delaware. This role is responsible for handling inbound and outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive service experience. The ideal candidate is an excellent communicator who can multitask, stay organized, and remain calm in a fast-paced environment.

Based on general knowledge.

Key Responsibilities

+ Answer inbound calls and place outbound calls in a timely manner. Based on general knowledge.

+ Assist customers with inquiries related to products, services, accounts, orders, or general support. Based on general knowledge.

+ Resolve customer issues and escalate more complex concerns to the appropriate department when needed. Based on general knowledge.

+ Accurately document customer interactions, updates, and resolutions in the system. Based on general knowledge.

+ Maintain a high level of customer service and professionalism during all interactions. Based on general knowledge.

+ Meet performance goals related to call quality, response time, and productivity. Based on general knowledge.

+ Follow company procedures, scripts, and compliance guidelines when handling customer communications. Based on general knowledge.

+ Support team members and contribute to a collaborative call center environment. Based on general knowledge.

Requirements

Qualifications

+ High school diploma or equivalent required. Based on general knowledge.

+ 1+ years of call center, customer service, or related experience preferred. Based on general knowledge.

+ Strong verbal communication and active listening skills. Based on general knowledge.

+ Ability to type and navigate computer systems efficiently while speaking with customers. Based on general knowledge.

+ Proficiency with Microsoft Office and customer service software is a plus. Based on general knowledge.

+ Strong problem-solving skills and attention to detail. Based on general knowledge.

+ Ability to work on-site in Newark, Delaware. Based on general knowledge.

Preferred Skills

+ Experience handling high-volume call environments. Based on general knowledge.

+ Ability to de-escalate customer concerns with patience and professionalism. Based on general knowledge.

+ Dependability, adaptability, and a team-oriented mindset. Based on general knowledge.

Work Environment

+ Fully on-site role in Newark, Delaware. Based on general knowledge.

+ Fast-paced call center or office setting. Based on general knowledge.

+ May require extended periods of sitting, headset use, and computer work. Based on general knowledge.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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