Client Relations & Solutions Manager

About the Job

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.

• Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Resolve customers' service or billing complaints by performing activities such as exchanging
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
• Refer unresolved customer grievances to upper management for further investigation
• Determine charges for service requested, collect deposits or payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Solicit sales of new or additional services or products
• Order tests that could determine the causes of product malfunctions
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes

• Minimum 3 years in a customer service capacity, and 1+ year of outbound calling experience.
• Strong sales skills towards overcoming objections.
• An independent self-starter who takes initiative and responsibility.
• Highly organized and detail oriented.
• Excellent verbal and written communication skills.