Call Center Customer Service Representative

Job Title: Collections Specialist (Call Center Customer Service Representative)

Location: Indianapolis, IN (Hybrid) & Newark, Delaware (Hybrid)

Employment Type: Full-Time

Job Summary

We are seeking a Collections Specialist with strong call center experience to manage delinquent accounts and drive repayment through effective communication and negotiation.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls to resolve outstanding accounts
• Negotiate payment plans and provide suitable solutions to customers
• Maintain accurate records of all interactions in CRM systems
• Deliver professional and empathetic customer service while handling sensitive financial discussions.

Requirements:

• Prior experience in a call center environment (mandatory)
• Resume must clearly mention average daily inbound and outbound call volume (minimum ~50 calls/day preferred)
• Strong communication, negotiation, and problem-solving skills
• Basic knowledge of MS Office and CRM tools
• Ability to handle challenging conversations professionally

Preferred:

Experience in collections or financial services