Ambulance Dispatcher

Dispatcher – Paratransit / EMS Transport

We are currently seeking an experienced and dependable Dispatcher to become a valued member of our team.

The Dispatcher plays a critical role in coordinating transportation services, supporting field crews, and ensuring transport requests are managed efficiently and professionally. This position requires strong communication, organization, multitasking, and problem‑solving skills in a fast‑paced environment.

• Coordinate and dispatch transport requests in a timely and efficient manner.
• Monitor transportation schedules and ensure pickups and drop‑offs are completed as scheduled.
• Maintain communication with crews and account for unit status throughout the shift.
• Notify facilities, passengers, or callers regarding delays or schedule changes.
• Update schedules and transport information in real time throughout the shift.
• Communicate accurate and timely information to field staff.
• Resolve operational issues and assist with problem‑solving to maintain service efficiency.
• Provide exceptional customer service and perform customer service–related duties as needed.
• Maintain professionalism and effective communication with crews, facilities, patients, and callers.

• Minimum of 1 year of dispatch experience in EMS or Paratransit required.
• Strong computer skills and the ability to learn dispatching, scheduling, and database systems quickly.
• Proficiency with Microsoft Office programs, including Outlook, Excel, and Word preferred.
• Ability to multitask, prioritize, and remain organized in a fast‑paced environment.
• Strong verbal and written communication skills.
• Ability to work collaboratively and build trust in a team environment.
• Excellent customer service and problem‑solving abilities required.
• High school diploma or GED required.
• EMT certification preferred but not required.
• Must maintain a professional attitude, appearance, and commitment to high performance standards.

• Competitive hourly pay.
• Medical, Dental, and Vision benefits.
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Supportive team environment and opportunities for professional growth.

Keystone Quality Transport is an Equal Opportunity Employer and maintains a Drug‑Free Workplace.