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Financial Customer Services Representative
Job in
Newark, New Castle County, Delaware, 19711, USA
Listed on 2026-07-25
Listing for:
ATR International
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Benefit Payment Services (BPS) assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.
Duties include:- Receiving inbound calls
- Understanding call requests, problem solving as needed, and routing if required per client profile
- Assisting retirees with questions about their pension payments, tax forms, with holdings, etc.
- Sending forms via mail, fax, and email to participants
- Demonstrated proficiency in Word, Excel, internet, and email.
- Highly motivated, self-starter who can complete functions with little supervision
- Strong organization/time management skills & ability to prioritize
- Ability to function well in a high volume environment & multi task
- Adapts well to change and is a team player- ability to achieve both individual and group goals
- Must have excellent communication skills & telephone etiquette with customer service focus
- Excellent attendance record required
- Must be willing to work overtime when necessary
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