Field Application Engineer- Texas

Overview

With FARO CREAFORM, possibility takes form. We give quality teams, production teams, maintenance teams, and designers the certainty to manufacture and design like never before — transforming 3D measurements into smarter decisions and endless possibilities. We work with the largest companies on the planet to provide solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms such as SpaceX, NASA, Tesla, and Volvo among others.

• Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product.
• Support Account Managers as the primary technical resource for product and solution demonstrations to end customers, including creating specific demonstration workflows to harmonize and create consistent messages.
• Coordinate, schedule, and provide technical training and support to our customers at their site, FARO site, via web, or remotely within the given standards.
• Provide aftersales application support on FARO products to meet customer‑specific business requirements, train and advise correct techniques to achieve the desired results.
• Ensure the quality of the provided technical trainings and demonstrations (self‑reliability).
• Ensure that all customers are served within established timing parameters (self‑control).
• Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows for internal and external use.
• Prepare and maintain training equipment (documents, devices, etc.).
• Collaborate with relevant teams/departments from other disciplines within FARO (e.g., Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
• Act as a backup for the 3rd/4th Level Support within Customer Service.
• Represent the product to customers and at field events such as conferences, seminars, trade shows, etc.
• Support the organization in decision making by providing relevant information and documentation.

• BS in Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience.
• Excellent understanding of 2D and 3D CAD.
• Ability to read and interpret information from blueprints.
• Clear oral and written communication skills.
• Good language competencies;
  English essential.
• Strong interpersonal and team skills.
• Valid U.S. driver’s license and meeting the company’s driving eligibility requirements, with or without reasonable accommodation.
• Flexible for travel to different working locations (regional travel).

• A competitive paid time off bank and paid holidays.
• Medical, dental, life and AD&D insurance plans.
• Pre‑tax flex spending accounts for medical and dependent care.
• 401(k) with employer match.
• Tuition reimbursement and training opportunities.
• Wellness fairs.
• Frequent lunch and learns to educate employees about relevant topics.
• Other employee events.

Salary range: $90,000 – $120,000 (salary + variable). Roles are offered on a salaried basis with incentive options.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263‑8359.