Product Support Specialist

Product Support Specialist

We are looking for a motivated Product Support Specialist ready to take us to the next level! If you have at least one year of experience in data entry and customer service experience and are looking for your next career move, apply now.

We are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full‑time and onsite in Newark, DE.

• Acquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs
• Adhere to all CAI and State security protocols and compliance requirements
• Utilize computer inquiry systems to retrieve necessary verification documents and information
• Facilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility
• Process Medicaid renewal applications for clients renewing their medical benefits
• Analyze financial data and perform calculations for accurate input into the eligibility system
• Conduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations
• Collaborate with clients to securely collect application documents in digital formats (PDF, JPG)
• Maintain detailed case management records and documentation using the eligibility system
• Act as witness at fair hearings for client’s appealing their eligibility determination, as necessary
• Participate in individual and team meetings to stay updated on processes, procedures, and policy changes
• Perform additional case management tasks as required to support program goals

• High school diploma or equivalent
• A minimum of one year of experience in data entry
• At least one year of customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Exceptional organizational skills with keen attention to detail
• Ability to perform and analyze financial calculations with accuracy
• Strong problem‑solving skills and ability to synthesize data from multiple sources to inform decisions
• Analytical proficiency to evaluate complex issues and identify patterns, trends, or root causes
• Excellent written and verbal communication skills; fluency in English is required
• Self‑motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team‑oriented environment
• Reliable transportation to/from the office with punctual attendance
• Availability to work onsite full‑time, including occasional Saturdays (minimum once per month, if necessary)
• Capability to remain seated for extended periods and perform desk‑based tasks

• Familiarity with Medicaid or other public assistance program eligibility requirements
• Bilingual communication skills with strong written proficiency

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or (888) 824‑8111.

EEO Statement
It is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information,…