Wire Operations Specialist

WIRE OPERATIONS SPECIALIST

What is the opportunity? Provides support for clients and colleagues processing incoming and outgoing wire transactions. Process high volumes of domestic and international wire transfers within tight regulatory timelines, Federal Reserve Bank (6pm EST/ 3pm PST cut-off) and should be able to process wire transactions with high accuracy rate leveraging wire processing software. Cross‑trained to perform various wire operations functions and processes to become a subject matter expert on the team.

Knowledgeable of our payment system applications while fully complying with all Bank operational and credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Code of Conduct, etc.). Responsibilities for this role, will include answering calls/emails from external clients and internal business partners with wire related inquiries and callbacks to clients for wire verification and disclosures as required by applicable regulations.

Identify opportunities to increase the transactional quality, improve the ability to manage queues and improve policies & wire operations procedures. Handling of sensitive client transaction requests and following procedures to mitigate risk is expected. This role will also be responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures.

• Capture and enter data of fax‑initiated wire transaction requests into wire transfer system.
• Verify the data entered by a peer colleague for accuracy.
• Perform callbacks to the authorized signer/representative to authenticate written instructions. When performing callbacks, the colleague must assess the client situation quickly and take appropriate action to ensure wires meet the daily deadline.
• Release wires for payment accurately and within agreed timelines.
• Escalate suspicious wires quickly to supervisors for review.
• Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Complete all required bank training on time with a passing score.
• Perform other duties as assigned or requested.

• Bachelor's Degree or equivalent.
• 1 year banking experience.

• Thorough understanding of all functions of the wire processor.
• Excellent understanding of Bank systems as well as policies & procedures.
• May perform as a utility person for the department.
• May perform investigations.
• Excellent verbal communication skills and good problem solving skills.
• Thorough understanding of risk conditions and ability to effectively partner with Relationship Managers to communicate risks for decisions.

Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

Get a more detailed look at our Benefits and Perks.

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic…