Fraud Detection Specialist

Fraud Detection Specialist I

WHAT IS THE OPPORTUNITY?

A Fraud Detection Specialist level I will review alerts/transactions that are flagged as potentially fraudulent or out of pattern based on the client’s normal activity. Alerts and/or transactions may include various payment types. Colleagues in this department review and verify these alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position plays a key role in preventing losses to City National Bank and its clients.

The role requires banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

• Demonstrate resiliency and adaptability in a fast‑paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Maintain a metrics‑driven environment, prioritizing and multitasking.
• Think critically and exercise independent judgment.
• Follow established policies and procedures, initiating appropriate actions to mitigate risk and protect the bank from financial loss.
• Open cases/claims on suspicious activity, investigate, and escape when needed.
• Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and recognize red flags, performing additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete duties within daily deadlines efficiently and timely, with minimal supervision, to meet KPIs and SLAs.

• Team player and capable of working independently.
• Strong positive work ethic, follows CNB core values.
• Adaptable and flexible to change.
• Ability to multitask and meet performance goals.
• Advanced knowledge of PC functions in a Windows environment.
• Effective written and oral communication skills to interact with all levels of bank personnel and clients.

Compensation

Starting base salary: $22.27 – $33.43 per hour. Exact compensation may vary based on skills, experience, and location. The job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career development through tuition reimbursement and other internal upskilling and training resources.
• Valued time‑away benefits, including vacation, sick and volunteer time.
• Specialized health and family planning benefits, including fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague resource groups to support networking and community engagement.

Get a more detailed look at our benefits and perks.

Since day one, we have always gone further than the competition to help our clients, colleagues, and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs, and that legacy of integrity, community, and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To be considered for this position, you must at least meet the required qualifications.  accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.