Wholesale Lending Control Manager - Vice President

Join our Wholesale Lending Services (WLS) team and help shape a proactive risk and control culture. You'll collaborate with diverse colleagues across business, operations, technology, and risk, making a meaningful impact on our global lending services.

As a Control Manager Vice President in Wholesale Lending Services (WLS), you support a global team dedicated to delivering a robust control environment. You will be part of the Commercial & Investment Bank (CIB) Business Operations Executive team, reporting to the WLS Control Manager Executive. In this role, you drive regulatory oversight, risk assessments, issue management, and ongoing evaluation of key processes and controls.

You'll work closely with partners across operations, technology, product, finance, credit risk, legal, compliance, and operational risk management to ensure WLS maintains best-in-class standards.

• Foster a proactive risk and control culture by identifying process gaps and challenging the status quo
• Support business partners in analyzing key processes and heightened risks
• Conduct robust risk assessments to identify risks and key internal controls
• Manage control-related activities including Control & Operational Risk Evaluations (CORE), risk events, issues, action plans, and testing
• Provide leadership for end-to-end execution of CORE, including control breaks and resolutions
• Ensure business engagement in control-related activities
• Review and analyze program-related data to support business strategies
• Engage with control colleagues across business, operations, legal, compliance, risk, audit, regulators, and technology functions
• Advise business partners and functional groups on operational risk, emerging trends, risk events, and governance
• Develop and implement action plans to ensure sustainability of controls and issue management success
• Lead change management initiatives to drive systemic improvements

• 5+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance
• Advanced knowledge of control and risk management concepts, including designing and evaluating CORE
• Proficient in PowerPoint/Pitch Pro for executive presentations
• Experience managing people in business operations or risk/control roles
• Strong business knowledge and understanding of regulations and inherent risk profiles
• Exceptional written and verbal communication skills
• Excellent interpersonal, collaboration, and relationship-building skills
• Ability to work autonomously, adapt to shifting priorities, and thrive in a fast-paced environment
• Advanced analytical and problem‑solving skills with attention to detail

• Experience in leadership roles within business operations or risk/control functions
• Technical acumen to drive meaningful, systemic change
• Process analysis and design expertise to inform control design
• Ability to synthesize large amounts of data and train others to actionable results
• Experience in root cause analysis and corrective action identification
• Change management leadership and ability to influence stakeholders

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

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