Wire Operations Specialist

WIRE OPERATIONS SPECIALIST

Provides support for clients and colleagues processing incoming and outgoing wire transactions. Process high volumes of domestic and international wire transfers within tight regulatory timelines, including the Federal Reserve Bank cut‑off. Cross‑trained to perform various wire operations functions and become a subject matter expert on the team. Knowledgeable of payment system applications while fully complying with all bank operational and credit policies and procedural as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Customer, Code of Conduct).

Responsibilities include answering calls and emails from external clients and internal business partners, verifying wire instructions, performing callbacks to authorized signers, releasing wires for payment accurately within deadlines, escalating suspicious wires, and maintaining operational integrity of funds transfers.

• Capture and enter data of fax‑initiated wire transaction requests into the wire transfer system.
• Verify data entered by a peer colleague for accuracy.
• Perform callbacks to an authorized signer or representative to authenticate written instructions and ensure wires meet the daily deadline.
• Release the wire for payment accurately and on time.
• Escalate quickly and appropriately to supervisors for review of any suspicious wires.
• Comply fully with bank operational and credit policies, procedures, and regulatory requirements.
• Complete all required bank training on time with a passing score.
• Perform other duties as assigned or requested.

• Bachelor's degree or equivalent.
• 1 year banking experience.

• Thorough understanding of all functions of the wire processor.
• Excellent understanding of bank systems, policies, and procedures.
• Ability to serve as a utility person for the department.
• Experience with investigations.
• Excellent verbal communication and problem‑solving skills.
• Strong knowledge of risk conditions and ability to partner with Relationship Managers to communicate risks for decisions.

Starting base salary: $20.28 - $30.42 per hour. Exact compensation may vary based on skills, experience, and location.

• Comprehensive healthcare coverage, including medical, dental, and vision plans, available the first of the month following the start date.
• Generous 401(k) company matching contribution.
• Career development through tuition reimbursement and other internal upskilling and training resources.
• Valued time‑away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits including fertility benefits, cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague resource groups to support networking and community engagement.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.