Trust Officer II Custody

Trust Officer II Custody - Opportunity

This position is responsible for the administration of custody, business escrow, agency, and Individual Retirement Accounts (IRAs) where CNB is acting as trustee. The role ensures compliance with bank policies, procedures, and regulatory requirements and interfaces with colleagues, clients, and external investment management firms regarding accounts.

• Administer Custody, Business Escrow, agency and Individual Retirement Accounts (IRAs) where CNB is acting as Trustee, including account opening, periodic administrative reviews, cash transfers, wire transfers, asset transfers, asset valuations, and related reviews.
• Manage a book of account relationships, working with assigned clients and their relationship contacts to administer investment accounts in adherence to bank policies, procedures, regulatory compliance, profitability, and account retention.
• Effectively manage and prioritize requests to provide a high‑quality service experience for clients.
• Assist with regulatory examinations, independent audits, internal audit compliance reviews, and collaborate with the Retirement Services Manager to implement action plans addressing deficiencies and to update policies and procedures.
• Maintain proactive commitment to established bank programs.

• Bachelor's Degree or equivalent.
• Five years of experience in the administration of custodial accounts.
• Five years of experience in a client‑facing role within a financial institution.
• Five years of experience working with ERISA Qualified Plans under the Employee Retirement Income Security Act (ERISA).

• Five to seven years of experience in the administration of defined‑contribution, defined‑benefit, and other employee benefit trust, agency, and custodial accounts.
• Five years of experience in a client‑facing role within banking or financial services.
• Bachelor’s degree in Business, Finance, or a related area preferred.
• Excellent organizational and problem‑solving skills.
• Experience with SEI’s Trust 3000 Trust Accounting system.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills sufficient to interact with all levels of bank personnel and clients.
• Demonstrated in‑depth knowledge of fiduciary and prohibited transaction provisions associated with ERISA.

Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• Comprehensive healthcare coverage, including medical, dental, and vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career development through tuition reimbursement and other internal upskilling and training resources.
• Valued time away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits, including fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague resource groups to support networking and community engagement.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.