Case Review Analyst

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Case Review Analyst ready to take us to the next level! If you have prior case management experience, strong Microsoft office experience, and are looking for your next career move, apply now.

We are looking for a Case Review Analyst for a full‑time, long‑term opportunity that is onsite in Newark, DE. As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases.

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services
• Investigate and document constituent complaints
• Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
• Review cases completed by case workers determining benefit eligibility
• Document errors and provide detailed feedback regarding cases
• Provide details regarding training opportunities based on error trends to management
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Case Workers regarding cases at hand
• Any further duties assigned by management

• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• Microsoft Office Suite
• Data Entry experience
• Attention to Detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Well organized with the ability to manage multiple priorities
• Solid interpersonal skills, ability to work on a team
• Ability to drive work to completion and elevate when necessary
• Team oriented individuals that want to make a difference in the community
• Transportation to/from office, dependable and on time
• Be available to work a minimum of one Saturday a month if necessary

• Strong written and verbal bilingual communication skills
• OnBase experience

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations or (888) 824 – 8111.

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading,…