Director, Outpatient and Mail Order Pharmacies

Director of Outpatient and Mail Order Pharmacies

Christiana Care, one of the top 100 hospitals in the nation, seeks an experienced and forward‑thinking leader to provide strategic, operational, clinical, and business leadership across our growing outpatient pharmacy enterprise. This role oversees three hospital‑based outpatient pharmacies in Delaware and Maryland and a centralized mail order pharmacy serving Delaware, Maryland, Pennsylvania, and New Jersey. The position advances patient access, clinical integration, operational excellence, and financial performance in alignment with the system’s mission and values.

• Provide strategic and daily operational oversight for three outpatient pharmacies and the centralized mail order pharmacy.
• Ensure safe, compliant, efficient medication dispensing and distribution.
• Advance clinical service integration including discharge prescriptions, transitions of care, immunizations, MTM, and patient access programs.
• Partner with inpatient and ambulatory teams to enhance continuity of care and improve patient outcomes.

• Lead all aspects of operating performance, budget oversight, and financial sustainability.
• Monitor and interpret key performance indicators such as volume, margin, payer mix, adherence, and patient experience.
• Identify opportunities for workflow optimization, inventory management, and purchasing efficiencies.
• Support pro forma development and ROI analysis for new and expanded services.

• Drive growth strategies aligned with ambulatory expansion and population health priorities.
• Evaluate and implement innovative pharmacy care and distribution models—including automation, digital solutions, and alternative payer arrangements—to improve access, adherence, and total cost of care.
• Partner with marketing and digital teams to enhance patient enrollment and engagement.

• Lead and support pharmacists (including Pharmacists‑in‑Charge) and supervisors across all sites.
• Foster a high‑performing, collaborative culture focused on safety, service, and professional excellence.
• Oversee recruitment, onboarding, training, and development of team members.
• Promote strong partnerships across inpatient, ambulatory, and specialty pharmacy areas.

• Ensure compliance with Board of Pharmacy regulations, DEA requirements, CMS standards, and payer guidelines.
• Support audits, inspections, and development of corrective action plans as needed.
• Promote a culture of safety, continuous quality improvement, and regulatory readiness.

• Bachelor’s or Doctor of Pharmacy degree required;
  PharmD preferred.
• Residency training preferred (PGY1/PGY2 Health‑System Pharmacy Administration & Leadership or PGY1 Community Pharmacy Residency).
• Master’s degree in business, healthcare management, or related area preferred.
• At least 7 years of progressive community and/or outpatient pharmacy leadership experience.
• Prior people‑management experience required.
• Delaware Pharmacist licensure required; obtain Maryland licensure within the first 6 months.

Annual Compensation Range: $ – $. The actual salary within this range offered to a successful candidate will depend on individual factors, including skills, experience, and qualifications as they relate to specific job requirements.

Medical, dental, vision insurance coverage on the first day of employment; paid PTO; retirement plans; twelve weeks of paid parental leave; annual membership to ; backup care services for dependents through Care@Work; retirement planning services; financial coaching; fitness and wellness reimbursement; and discounts through multiple vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and more.

Christiana Care Health System is an equal opportunity employer. We are firmly committed to prohibiting discrimination and consider qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or other characteristics protected under applicable federal, state, or local law.

Christiana Care offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. Learn more about our benefits for eligible positions at (Use the "Apply for this Job" box below)..