Part Time Senior Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start  Caring. Connecting. Growing together.
The  Senior Patient Care Coordinator  is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule:

Saturday from 7:15 am to 5:15 pm PST
Locations:  904 7th Ave, Second Floor, Seattle WA 98104
May be required to travel for coverage at other locations, as needed

Primary Responsibilities:

First point of contact for our patients. Sets the tone for a positive experience
Exhibits empathy, courtesy, competence, efficiency and care
Schedules appointments and procedures, following standard guidelines
Uses Multiple computer and phone systems to fulfill patient needs over phone
Verifies patient information, while documenting in their Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information
Checks in patients
Answers phones for departments
Makes outgoing calls for breast imaging and/or diagnostic imaging from a phone queue
Reschedules patients, as needed
Film library duties, including pushing and receiving images and requesting imaging medical records
Travels for coverage at other locations, as needed
Cross-train and Travels for coverage at other locations, as needed
Performs other duties as assigned
What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
2+ years of customer service experience
1+ years of experience in a healthcare setting or medical field
Willing and able to travel to multiple locations for coverage
Access to reliable transportation (if travel is required)

Preferred Qualifications:

Knowledge of medical terminology

Soft Skills:

Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers and co-workers
Ability to be receptive to coaching moments
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits…