Medical Front Desk Receptionist (Cross-Training Opportunity

Job Details
Description
The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced podiatry practice. This position primarily supports front desk operations, including patient registration, scheduling, insurance verification, and customer service, while also offering the opportunity to cross-train in clinical Medical Assistant duties as needed.
Essential Functions/Responsibilities (Other Duties May Be Assigned.)

• Greet patients upon arrival and provide exceptional customer service
• Answer incoming calls, transfer calls, and respond to patient inquiries
• Schedule appointments and manage multiple provider calendars
• Register new patients and update demographic and insurance information
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, deductibles, balances, and OTC payments
• Maintain patient records through scanning, faxing, and data entry
• Monitor patient flow and communicate delays to patients and providers
• Prepare daily reports, deposit slips, and financial documentation
• Review billing claims and denials; obtain additional information as needed
• Track orthotics and contact patients for follow-up appointments
• Support additional administrative and operational tasks as needed
• Cross-train to assist with basic clinical duties and provide coverage when needed

• High School Diploma or GED required
• 2+ years of medical front desk or medical office experience preferred
• Knowledge of insurance verification, referrals, authorizations, medical terminology, and CPT/ICD coding preferred
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Willingness to learn clinical Medical Assistant responsibilities through cross-training
• Ability to maintain HIPAA compliance and patient confidentiality
• Team-oriented with a positive attitude and willingness to help wherever needed
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments