Agency​/Administrative Support

Summary

The individual is responsible for answering a multi-line phone system, entering individuals into an internal appointment system, or referring them to within JFS or community agencies for needed services. The individual provides supportive services to Income Maintenance, Workforce Development, and Protective Services. Individual reports to the Income Maintenance Supervisor.

Two (2) years related work experience (or a combination of college classes in Human/Social Services, Education or Sociology, and paid experience) including experience in public relations, office practices, and procedures, and performing interviews. Must possess a valid driver’s license and acceptable driving record. Must meet and maintain qualifications for driving on county business at all times. All required licenses and certificates must be maintained as a condition of continued employment.

• Greets customers and directs them to the appropriate person/department;
• Answers multi-line telephone, screens call, makes referrals;
• Collects mail, data, and verifications, and scans documents into the appropriate system;
• Discusses service alternatives, assists in the location of goods and services, makes contacts with service providers, and initiates necessary referrals;
• Maintains confidentiality in all aspects of the job;
• Responds to telephone calls regarding the eligibility screening, receives reports or changes from clients, receives information from other agencies or private businesses, makes referrals and calls to clients, providers, other agencies, and the private sector;
• Schedules applicants to meet with caseworkers for determination of public assistance programs;
• Completes income verification forms;
• Handles client concerns and public inquiries regarding programs;
• Implements and follows Federal, State, and department policies and procedures;
• Supports Income Maintenance, Workforce Development, Protective Services, and other programs by working with local agencies, attending meetings, conferences, workshops, training sessions, and performing a variety of public relation duties;
• Devises correspondence, completes forms and develops reports;
• Accesses computer systems to enter changes and other similar administrative requirements;
• Demonstrates regular and predictable attendance;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Other duties as assigned.