Operations Coordinator

Do you want to work at one of the

Top 100 Hospital s in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at Christiana Care!

Christiana Care, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and Home Health have all received ANCC Magnet Recognition.

Responsible for administrative duties related to Volunteer Services including recruiting, placing, training, and recognizing volunteers. This position works across hospital departments and the health care continuum to provide Christiana Care with volunteers who enhance the service of its staff and positively impact the provision of an exceptional experience. In addition, as a member of the Volunteer Services Team, this role is responsible for the administrative duties related to the Patient Family Advisory Councils throughout Christiana Care.

• Responsible for onboarding all new volunteers include recruiting, interviewing, placing, and training. Coordinates volunteer orientation, training, interview sessions, and recognition events.
• Responsible for administrative duties related to Patient Family Advisory Councils including coordinating interviews, meeting rooms, ordering food, communicating agendas created by the manager and director to PFAC membership, and creating meeting minutes.
• Review, update, and maintain volunteer assignment descriptions and maintain records of service.
• Provide volunteers with opportunities for skill development and personal growth through training and continuing education programs.
• Support the written policies and procedures for Volunteer Services. Maintain departmental practices in accordance with Joint Commission practices and standards.
• Support the Manager and Director in implementing new programs and activities to meet the needs of Christiana Care and the community.
• Offer assistance and support to departments to ensure appropriate, successful volunteer support.
• Support the recruitment of volunteers from all segments of the community to contribute effectively to Christiana Care's programs and to support patients, families, and staff. Maintain the high standards and integrity of the volunteer programs and ensure that recruiting policies and practices are non-discriminatory regarding age, race, sex, and disability.
• Represent Christiana Care and Volunteer Services in various community activities.
• Participate in professional organizations in volunteer management.
• Demonstrate an understanding and application of the Christiana Care Values-Excellence and Love.
• Demonstrate effective communication skills.
• Assist in the day-to-day operational management of the Volunteer Services office.
• Assist with the departmental reports which include but are not limited to creating, maintaining, and distributing monthly reports.
• Assist with financial management which includes but is not limited to processing invoices and check requests, travel preparation, and purchasing, and budget tracking.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Must cross department lines and work with all members of the health care team and various levels of management. Frequent contact with the general public and Volunteer Services team. Some contact with patients, families and visitors.

Supervise activities and projects of the office volunteers. Be available in person if the volunteers have questions and/or challenges that need to be addressed.

Manager, Volunteer Services

• Associate's degree or high school diploma required. Bachelor's Degree preferred.
• Knowledge of the field of volunteer management is preferred.
• 2-4 years of administrative and customer service experience is required.…