Sr. HR Manager - University of Delaware

Job Description

Senior Human Resources Manager (Sr.HRM) is responsible for leading Human Resources efforts in their geographical area of responsibility. The Sr.HRM leads teams of Operations and Field HR professionals in a matrixed environment ensuring compliance, team and individual development, organizational alignment and change management goals are being met. The Sr.HRM reports directly to the Human Resources Director (HRD) of Collegiate Hospitality Mid-Atlantic Region, and will collaborate with corporate HR support, peers, the HRD, and the District Manager to ensure work is performed in accordance with operational guidelines and Aramark standards.

Location:

Newark, DE — Posted 2 days ago — Job

• Provide support to Field HR, operational managers, and hourly employees to ensure escalated issues are addressed and resolved in a timely manner.
• Find opportunities for process or system improvement and partner with District Managers and HR Director to plan and implement change.
• Mentor, train, develop and provide performance feedback to district operators and stakeholders.
• Support the Labor Relations process as needed, including participation in bargaining and grievance processes.
• Develop, implement, assess, and report on key performance indicators for the purpose of identifying trends and risk factors in staffing, turnover, grievances, etc.
• Oversee high level staffing planning and process implementation, providing direct support for hard‑to‑staff accounts as needed.
• Run and participate in special projects: ensure project goals and regular progress updates are communicated to all stakeholders.
• Conduct sensitive investigations and prepare any necessary documentation.

• 8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience.
• Prior experience in an HR matrixed environment strongly preferred.
• HR certification is preferred.
• Multi‑site experience.
• Experience working in a union environment is required.
• Bachelor’s degree in an HR related field or equivalent experience is required.
• Collaborative decision‑making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
• Experience and knowledge in one‑on‑one coaching and group conflict resolution, effective negotiation, and conducting internal investigations.
• Proven leadership and experience managing effective relationships and communicating with management at all levels.
• This is a fully on‑site position.

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.