Sr. Technical Program Manager

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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Technical Program Manager is responsible for leading the development and deployment of the next-generation Remote Services platform for Customer Services – Laboratory Solutions (CS‑LS). This role requires a strategic and technically oriented program leader who can work across functions, align diverse stakeholders, and drive delivery of complex digital initiatives. The position acts as a key interface between IT, business, and service organizations, influencing without authority to ensure alignment, adoption, and value realization.

• Program Leadership:
  Lead planning, execution, tracking, and governance of the next-generation SRS platform to support global CS‑LS service operations.
• Strategic Alignment (Remote Infrastructure):
  Translate CS‑LS digitalization strategy into actionable program roadmaps and business requirements. Align with cross‑functional service teams to manage dependencies and ensure consistent requirement delivery.
• Cross‑Functional
  
  Collaboration:
  
  Represent CS‑LS in alignment discussions with global IT, R&D, Product Management, Cybersecurity, and Customer Service stakeholders.
• Stakeholder Management:
  Build and maintain strong partnerships with subject‑matter experts, technical leaders, and operational stakeholders to ensure program clarity and shared ownership.
• Influence Without Authority:
  Drive alignment on priorities, architectural direction, and implementation decisions across groups that do not directly report to the role.
• Change and Adoption:
  Support rollout, communication, and user adoption activities for new digital tools, infrastructure capabilities, and service delivery processes.
• Risk and Issue Management:
  Identify risks, dependencies, and impediments early and implement mitigation plans to maintain program momentum.
• Continuous Improvement:
  Track program performance, gather feedback, and recommend improvements to enhance service delivery, infrastructure robustness, and business impact.

• Bachelor’s degree in Information Technology, Engineering, Business, or related field;
  Master’s preferred.
• 7+ years of experience in IT program or project management in a global, complex, or regulated environment.
• Experience with remote infrastructure, cloud solutions, or digital service platforms.
• Demonstrated ability to lead cross‑functional programs and influence decisions without formal authority.
• Strong communication and stakeholder engagement skills across technical and non‑technical teams.
• Experience with agile methodologies and digital transformation initiatives.
• Strong analytical, problem‑solving, and organizational skills.
• Self‑starter with the ability to manage multiple priorities and proactively identify improvement opportunities.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone.…