Owned Channels Digital Execution Lead - Business Analyst

Overview

Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers across a suite of consumer banking products.

• Work with the Functional managers and strategy owners to align team on delivery, campaign goals, and other necessary information
• Own the delivery of release/deployment of ads/emails from start to finish
• Manage the execution, monitoring and controlling of each project/campaign using Agile principles. This includes managing planned and unplanned changes, risks and issues to ensure rapid delivery and greater predictability
• Establish strong process knowledge and subject matter expertise to be able to remove impediments and advise campaign teams with risk and issue resolution
• Maintain process tollgates/checkpoints and deliverables in support of Audit Compliance and perform audit compliance checks as needed in prep for external as well as internal audit requirements
• Partner with Strategy partners to maintain the Release Calendar
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
• Seek opportunities for improvement to the overall effectiveness of teams and organization
• Embrace the concept of continuous learning in your own journey and instill the same in the team(s) you manage and coach

• 4 year college degree, in Information Systems, Business, Marketing or related-field
• Strong familiarity and adherence to core Agile values and principles
• Familiarity with Digital Delivery and Campaign Management
• Track record of delivery-focused collaborative working in fast paced complex environments
• A strong desire to learn and passion for digital marketing, research and analytics
• Ability to interact successfully with cross-functional teams and build collaborative relationships
• Able to capture and share meaningful metrics to keep team and stakeholders informed
• Strong aptitude to learn new tools
• Detail-oriented, with the ability to multi-task and prioritize based on changing requirements
• Advance working knowledge of Microsoft Office Suite (Excel, Word, Visio, PowerPoint, and SharePoint)

• Experience working in digital operations role leveraging Marketing technology to build, deploy, test, and analyze digital campaigns is a plus
• Team player with excellent interpersonal skills, ability to collaborate, self-motivated, energetic, "can-do" attitude in a fast-moving environment.