Senior Technical Account Manager
Listed on 2026-02-12
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IT/Tech
Technical Support, IT Support, IT Consultant, HelpDesk/Support
Lead Technical Account Manager page is loaded
Lead Technical Account Manager Apply remote type Relativity Service Delivery locations Illinois Kentucky Kansas Idaho Delaware time type Full time posted on Posted Yesterday job requisition
-0368
Posting Type
Remote/Hybrid
Job Overview
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.
Job Description and Requirements
Role Responsibilities
Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized
Help guide the resolution of critical customer incidents
Lead technical success plans to ensure custome rs have a positive and successful experience using Relativity
Be accountable for the quality of Service provided ; ensuring future demand from growth and projects is understood and factored into capacity plan ning for customers
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Drive internal service review meetings covering performance, service improvements, quality, and process
Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
When interacting with our customers , take the initiative toprovide the best practices on theuse of Relativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in R elativity
Relativity Certified Administrator required
Preferred Qualifications
10 + years of technical experience working with Relativity products in a customer facing role
Proven e xperience with SQL and Windows platform, and /or experience troubleshooting complex technical issues across the enterprise .
Strong written and verbal communication skills
Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives .
Meticulous attention to detail.
Experience working in a SaaS, IaaS and /or Hybrid environment s
Experience with and knowledge of e-discovery industry and products.
ITIL Certification
Relativity Expert/Master certification
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$117,000 and $175,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
About UsWe’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.
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