Manager, Information Technology

Grad Bridge is seeking a hands-on, technically savvy Technical Manager to lead our website performance, CRM development, and digital operations. This role is critical to ensuring our online platforms are fast, reliable, and optimized for growth while enabling seamless Hub Spot integrations and automations across marketing, sales, and operations. The ideal candidate thrives in a high-growth, fast-paced environment, enjoys solving technical challenges, and is motivated by making a measurable impact on the company’s digital strategy.

Grad Bridge is an innovative fintech redefining access to higher education financing. Backed by $20 million in Series A funding led by Acorn Investment Partners, a portfolio company of funds managed by Oaktree Capital Management, we’re building a first-of-its-kind platform that helps qualified students who fall just below traditional approval cutoffs secure the funding they need to finish their degrees. With national reach and plans to open our Delaware headquarters in 2026, we’re growing a mission-driven team to shape the future of student lending.

The Technical Manager is a hands-on, highly capable professional responsible for overseeing Grad Bridge’s website performance, ensuring seamless CRM customization, and driving technical initiatives that support marketing, operations, and growth. This individual will play a critical role in optimizing digital performance, implementing technical solutions, and maintaining alignment across internal teams. The ideal candidate is detail-oriented, highly organized, technically adept, and comfortable working in a fast-paced, high-growth environment.

Key Responsibilities

• Oversee the performance, security, and functionality of Grad Bridge’s website, ensuring an optimal user experience.
• Manage CRM setup, customization, integrations, and workflow automation to support marketing, sales, and operations.
• Collaborate with cross-functional teams (marketing, product, operations) to translate business needs into technical requirements and solutions.
• Monitor, analyze, and report on website analytics, traffic, conversion metrics, and campaign performance.
• Implement and maintain tracking systems, dashboards, and reporting tools to provide actionable insights.
• Troubleshoot and resolve technical issues related to the website, CRM, and connected systems.
• Evaluate, recommend, and manage external technical vendors and partners.
• Develop and document technical processes, workflows, and best practices for internal teams.
• Ensure compliance with data privacy, security, and accessibility standards.
• Identify opportunities to improve technical efficiency, automation, and organizational effectiveness.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field required.
• 5+ years of professional experience managing websites, CRM systems (Hub Spot preferred) and digital operations, preferably in a growth-stage or fintech environment.
• Demonstrated ability to manage complex technical projects, competing priorities, and multiple stakeholders.
• Exceptional problem-solving, analytical, and organizational skills.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience creating dashboards, reports, and tracking systems to measure performance.

Preferred Experience

• Prior experience customizing Hub Spot implementations
• Prior experience in student lending, financial services, or fintech environments.
• Experience managing website performance, SEO, and analytics tools (Google Analytics, Tag Manager, etc.).
• Familiarity with marketing automation, CRM workflows, and API integrations.
• Experience in an early-stage and fast-paced decision-making.
• Competitive compensation package.