Service Engineer

Service Engineer

Are you a Service Engineer looking to join one of the top companies in the Manufacturing industry? Are you looking to further your career and grow? Do you have healthcare experience? If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Newark, DE
.

• Exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro‑mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone.
• As a Candidate, you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times.
• Make sound decisions that promote the interests of both the client and the customer.
• Candidate must be a selfless team player and enthusiastic proponent of change.
• Provide phone/email support for internal/external customers, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool.
• Take timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customer’s satisfaction, and if necessary, elevate customer issues to next‑level support.
• Meet/ exceed individual service level metrics to meet the needs of the customer/business.
• Comply with all clients’ pay and T&E policies, as well as all RSC procedures/processes.

Pay: $36.31 /hr.

Hours:

24 hours/week – 2nd shift.

Length:
Contract (12 months).

Sounds like a good fit?
APPLY TODAY

Acara is a premier recruiting and workforce solutions provider – we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Associate Degree.
• Minimum of 3 years of healthcare experience.

• Bachelor’s Degree in Med‑Tech or Biomedical Engineering or Engineering.
• Strong computer skills and effective communication over the phone and through written documentation.
• High level of technical expertise in clinical laboratory practice while supporting Dimension Systems.
• Exceptional customer service skills to improve the customer experience and achieve satisfaction through highly technical troubleshooting of complex issues.
• Analytical thinking to support advanced technical troubleshooting and problem‑solving for assigned product line.
• Excellent phone and communication skills to support collaboration with customers and internal resources to develop and implement action plans.
• Proficiency in Microsoft Office Suite including Outlook, Excel, Word and other applications.
• Positive “can‑do” attitude in all communications and the ability to thrive as a member of a collaborative, cross‑functional team.
• Leverage team abilities to best serve the customer and collaborate with team members and counterparts in other parts of the organization.
• Willingness to create an open, supportive environment consistent with the culture of Service Based Leadership.

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. The AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there’s a mutual fit. The call or chat may be recorded so that our recruiting team can review it – they make all final hiring decisions, while the AI agent simply helps move you forward faster.

The best part? They are available 24/7, so you can connect whenever it’s convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F‑1 OPT STEM work authorization status.