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ITSM Service Desk Director - Lead SLA & Cross-Team

Job in Newark, New Castle County, Delaware, 19711, USA
Listing for: #Kendal
Full Time position
Listed on 2026-04-28
Job specializations:
  • IT/Tech
    IT Project Manager, HelpDesk/Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading health services organization in Newark, Delaware is looking for an ITSM Service Desk Director to lead their centralized IT service desk. This role involves ensuring operational performance and fostering a service-oriented culture. The ideal candidate will have extensive experience in ITSM leadership, managing service desk teams, and maintaining SLA compliance. Candidates should be ready to drive improvements in service delivery and handle complex stakeholder relationships.

A comprehensive benefits package is provided, promoting both personal and professional well-being.
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