Digital Director

Job Description

This role will be responsible for developing and managing reporting, analytics, and data processes that support the successful sunset of the Payments & Invoicing (P&I) platform. The individual will ensure data integrity, client tracking accuracy, and actionable insights to drive client migration, reduce risk, and enable leadership decision-making.

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

• Opportunity & Inclusion Champion:
  Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data:
  Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator:
  Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager:
  Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach:
  Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward:
  Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader:
  Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes:
  Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

• 10+ years of relevant experience
• Design, build, and maintain robust reporting dashboards to track
• Client migration progress
• Offer penetration and adoption
• Call volume, complaints, and escalations
• Deliver regular executive reporting with clear insights and recommendations
• Identify trends, risks, and gaps to inform strategy and prioritize actions
• Partner with business, product, and operations teams to translate data into actionable outcomes
• Own and manage the end-to-end client list process, including:
• Identification of eligible client populations
• Segmentation and prioritization strategies
• Tracking migration status across the lifecycle
• Ensure accurate targeting for offers and outreach efforts
• Partner with stakeholders to continuously refine and scale the client migration process
• Establish controls to ensure consistency and repeatability across reporting cycles
• Ensure accuracy, completeness, and consistency of data across multiple systems
• Perform ongoing data validation, reconciliation, and quality checks
• Identify and resolve data gaps, discrepancies, and upstream/downstream impacts
  
  Partner with technology and data teams to improve data sourcing and reliability
• Establish and document data governance standards and controls
• Work closely with Product, Technology, Operations, Fraud/Claims, and Servicing teams
• Support cross-functional initiatives by providing timely and accurate data insights
• Influence stakeholders by clearly communicating risks, dependencies, and opportunities
• Participate in working sessions (e.g., JADs) to ensure data and reporting requirements are defined upfront
• Track and report on progress against P&I sunset milestones
• Highlight risks to timeline, client experience, and operational readiness
• Support planning and execution of client migration strategies
• Enable leadership visibility into performance, cost, and risk reduction outcomes

• Advanced proficiency in reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel)
• Strong ability to manipulate, analyze, and interpret large datasets
• Experience building automated, scalable reporting solutions
• Deep understanding of data governance, validation, and reconciliation processes
• Proven ability to identify and resolve data quality issues across multiple systems
• Experience managing complex datasets and client-level tracking
• Experience building and managing end-to-end processes, particularly client or portfolio tracking
• Strong organizational skills with the ability to manage multiple priorities and dependencies
• Ability to create repeatable, controlled processes in a fast paced environment
• Strong ability to…